Shipping policy
Thank you for shopping with us. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days after payment has been received and verified. Orders are not processed or shipped on weekends or public holidays.
During periods of high order volume, processing times may be slightly delayed. If there is a significant delay in shipping your order, we will contact you via email.
Shipping Times
Estimated delivery times vary depending on your location:
- United States: 5–12 Business Days
- Canada: 7–15 Business Days
- United Kingdom: 5–12 Business Days
- Australia & New Zealand: 7–15 Business Days
- Europe: 7–15 Business Days
- Rest of the World: 10–20 Business Days
Please note that delivery times are estimates and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. Promotional free shipping offers, when available, will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take 24–72 hours to appear after the shipment has been dispatched.
Incorrect Address Information
Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error in your shipping details, please contact us as soon as possible.
Lost or Delayed Shipments
While we work with trusted shipping partners, occasional delays may occur due to weather conditions, customs processing, carrier issues, or other unforeseen circumstances. If your package is significantly delayed or appears lost, please contact our support team for assistance.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging. We will review the issue and work toward a suitable resolution.
International Shipping
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping costs.
Contact Us
If you have any questions regarding shipping, tracking, or delivery, please contact our customer support team. We are always happy to help.